Frequently Asked Questions
Welcome to the website of Bourbon Built, LLC
(“Bourbon Built”, “we”, “the royal We”, “our”, and “us”).
My shirt doesn’t fit. I drunkenly placed my order. My order arrived damaged.
At this time, we do not offer returns on sold items. We do, however, offer exchanges/replacements within fourteen (14) days of purchase. Products must be unused. Please e-mail us and tell us your first-world problems. We will provide instructions for return shipment. Please note shipping charges are not refundable.
Speaking of shipping, what are my options?
Orders are processed within 1-3 business days. For orders within the continental U.S., our shipping charge is a flat $3.00. For our friends in Hawaii (Hi Julie!), Germany (Hi Beth & Bernhard!), or anywhere else in the world, our shipping charge is just $10.00. Your order may be shipped via USPS Priority Mail, USPS First Class Mail, Fed Ex or UPS.
How do your shirts fit?
Shirts fit differently from different manufacturers. Generally, though, our shirts runs snug, and the women’s shirts may be juniors sizing.
Do you charge sales tax?
A 6.0% sales tax applies on orders placed in the great Commonwealth of Kentucky.
What payment methods do you accept?
We accept payment via PayPal. Don’t worry, though. You don’t even need a PayPal account to complete your order.
Can I use (steal) your designs?
Can I buy your products locally?
Yes. Please visit our Retailers page for more details. We also make an appearance at the occasional bazaar or hold a pop-up store. Please follow us on Twitter and Facebook for more details.
How can I watch every move you make?
Follow us on our blog, Twitter and Facebook. No stake-outs, please.
We work hard to provide our customers with product photos that capture the full awesomeness of our products. But alas, we are not professional photographers, so there may be a slight discrepancy between the photograph and actual product. If you order one of our products, we can promise not to ship you a Hacksaw Jim Duggan action figure.